Short answer:

After you complete the sign-up steps, your account will be verified. This includes a driving history check completed by the relevant government body for your state or province, which may take 2-3 weeks depending on your state or province.

You'll receive an email:

  1. When your driving history check begins
  2. When your account has been verified.

How to make sure you complete verification

  • Make sure you've signed up, completed all the steps to verify your account and used a valid email address (no typos) – you should receive a confirmation email as soon as you complete the steps to verify your account
  • Check for any emails from us requesting additional info (look in your spam or junk folder)
  • Make sure you've submitted any additional info or responses that we have asked for

Completing your driver release form

If you signed up with a licence from:

  • British Columbia
  • Manitoba
  • Newfoundland and Labrador 
  • Northwest Territories
  • Nunavut 
  • Prince Edward Island 
  • Quebec 
  • Saskatchewan 
  • Yukon

You'll need to follow the below steps:

  1. Complete the applicant/driver information section of the driver release form to authorise your state, province or territory to complete your driving history check. You don't need to submit any payment information or pay any fees.  
  2. Sign and date the form
  3. Email it to us at 

If you signed up with a licence from Alberta, you’ll need to obtain a driver abstract and email it to us

You’ll need to request a commercial driver abstract (for a 3-year period) and email it to us at There are different ways you can apply for an Alberta abstract, outlined here

Driver release forms by area:

How long it takes to verify your account depends on your state or province

States and provinces have varied processing times for driver history checks. You’ll need to check with your local government body.

Processing time

State or province

3 hours (9am to 6pm EST, 7 days a week) Ontario, Nova Scotia and New Brunswick
7 business days Newfoundland
10 business days Prince Edward Island, Saskatchewan and the Yukon
12 business days Nunavut and Northwest Territories
15 business days British Columbia and Manitoba
45 business days Quebec

More information on the process and forms for your driving history check can be found on the sambasafety website.

If you’ve submitted everything we need, the processing time has passed and you still haven't heard from us, contact us to check on the progress of your account. 

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