What to do if the Uber app doesn't work during your trip

If you can't view your trip details, generate a lockbox code or the Uber app crashes during your trip, here are some quick things you can do.

  • Make sure you have the latest version of the Uber app. Visit the App Store or Google Play to see if there's an update available. 
  • Log out of the Uber app and restart your phone. Clearing your cache often resolves bugs.
  • Check your internet connection is stable.

If all else fails, please get in touch, and we can help you with your trip.


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