After you complete the sign-up steps, your account will be verified in 3 business hours (9am to 6pm AEST, 7 days a week). It can take a bit longer during really busy periods, like before a long weekend.
If you've requested a trip or told us you need a car within 24 hours of signing up, we'll verify your account within 1 business hour.
You'll receive an email and an SMS when your account has been verified.
If it's been more than 3 business hours since you signed up
- Make sure you've signed up, completed all the steps to verify your account and used a valid email address (no typos) – you should receive a confirmation email as soon as you complete the steps to verify your account
- Check for any emails from us requesting additional info (look in your spam or junk folder)
- Make sure you've submitted any additional info or responses that we have asked for
If you've done all of the above and still haven't heard from us, contact us to check on the progress of your account.