Writing and editing reviews

Short answer:

After each trip, you can leave a review through the app or website. 

You can only see what the other person has written if you've already left them a review or if it's been 10 days since the trip ended.

Members can write a public review that everyone can see or a private review that only the other person can see. 

For borrowers

  1. Log in to the website or app
  2. Go to Trips and select the trip you'd like to review
  3. Scroll to the bottom of the page to see the review section
  4. Give a thumbs up or thumbs down and leave any comments

For owners

  1. Log in to the website or app
  2. From the website, go to Cars > Manage this car > Bookings
  3. From the app, go to Cars > Bookings 
  4. Select the trip you want to review
  5. Give a thumbs up or thumbs down and leave any comments 

If you give the borrower a thumbs down, it blocks them from borrowing your car again.

Can I edit my review? 

You can't edit a review after you have submitted it. If you made a mistake and you really need it fixed, you can email us. Keep in mind that to maintain the integrity of our review system, we'll only change or remove reviews in line with our Review Policy.

Can I review a cancelled trip? 

Unfortunately, you can't. However, you can send feedback to the other person directly – you should have their contact details from when you made the booking.

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  • I wanted to have my comment changed from public to the borrower, because it's directed at the borrower not the public, but for some reason cnd won't allow it to be changed

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  • Hi I would like to remove my last review or if possible make it positive in any details

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  • Hi Lino, consumer law is very strict about removing or editing reviews from users so in the majority of cases we're not able to change or delete them. If you'd like to chat to us about it please get in touch via live chat or by submitting a request through the Help Centre at www.carnextdoor.com.au/help

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  • So we cannot leave reviewed for cancelled bookings? This is unfair as a car owner was a "no show" and completely left us without transport with no other options and a day trip booked. This person needs to be removed from the site, as a previous review (no sure how they were able to leave a review) stated exactly the same thing.

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