Short answer:

Make sure you return the car in a clean state so it’s ready for whoever drives it next. If the car is dirty or messy when you pick it up,take photos and upload them in the app during the pickup steps.

Always return the car clean, tidy and ready for the next borrower.

Take a couple of minutes to:

  • check that you've removed any rubbish and remembered all personal items
  • give the floor mats a quick shake
  • clean up any mess you or your passengers have made

This is a real person’s car and gets used by other borrowers, so it's normal to see signs of use. However, everyone should tidy up after themselves and report any mess or dirt through the app.

If the car is particularly dirty after your trip, for example, if you've been to the beach, you may need to give it a quick clean. Swing by the nearest car wash to give it a quick vacuum or wash so it's ready to go for the next driver.

 Important

If you return a car dirty, not only are you at risk of receiving a negative review, but you could also be charged a fee. Learn more about fees.

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