What happens if a borrower cancels their booking on your car

Short answer:

If a borrower cancels or edits a booking on your car more than one hour after making it and less than 48 hours before the time affected, you'll be paid a part of the time cost.

Cancellation policy

Cancellation time You'll be paid
Within 1 hour of the booking being made Nil
More than 48 hours before the booking starts Nil
24 to 48 hours in advance* 50% of the time booked, up to 4 hours
Less than 24 hours in advance* 100% of the time booked, up to 12 hours

*of the booking start time or the earliest part of the booking affected by the change

If someone else books your car for the same time period, the original borrower will not be charged as you have not lost any income.

Payments for cancelled and edited bookings are subject to the same commission split as all bookings. 

Cancellations due to last-minute issues

From time to time, a booking will need to be cancelled at the last minute because a borrower has a problem with the car or lockbox. If this cancellation is due to no fault of your own, you'll still get paid the time income of the original booking per the cancellation policy above.

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  • Hey there
    If a borrower cancels a booking within 24-48 hours of the booking, and I block out any of the time that they would have used the car, do they still get charged the cancellation fee?

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