Note: This information is for owners wanting to open their car's lockbox. If you're a borrower wanting to open the lockbox of a car you've borrowed, follow the steps in our app.

Short answer:

You can generate a code and find the instructions to open your car's lockbox at any time through the website or app.

Getting a lockbox code

  1. Log in to the website or app
  2. Go to Cars
  3. Click on Open lockbox

Opening the lockbox

If your lockbox looks like this: 

Rectangular lockbox

  1. Wake the lockbox by holding [ENT] until the keypad lights up or beeps
  2. Enter the code, and press [ENT]
    The Ready light should flash green, and you should hear a beep (it may be very faint)
  3. Open the lockbox from the top

If you enter the code incorrectly 4 times, then you'll need to wait 1 minute before you can try again.

If your lockbox looks like this:

Round lockbox

  1. Tap any button on the keypad to activate
  2. Enter the code
  3. Press unlock icon
  4. Pull from the top of the lockbox to open it

If you enter the code incorrectly 5 times, then you'll need to wait 1 minute before you can try again.

Remember to close the lockbox firmly when you're done and make sure the key is inside.

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Comments

2 comments
  • How long does the lockbox code remain active?

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  • It is mentioned that in the case of Key Handover the Odometer reader needs to be snapped and uploaded in the app or website. So when using an Instant Key how does the KM get registered without snapping the image of the Odometer?

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