Terms and conditions

T&Cs in the email communications sent to participants on how to participate in this promotion, and the promotional offer itself, form part of these Terms and Conditions. Participation in this promotion is deemed acceptance of these Terms and Conditions. 

Offer will be promoted to eligible users via email communications, push notifications, SMS, in-app messages and/or phone calls from Uber Carshare and is limited to individuals who receive a promotional campaign directly to them specifying this offer. 

Promotion opens at 12.01am AEST on 1 June 2023 and closes at 11.59pm AEST on 31 August 2023 (“Promotion Period”).

Eligibility criteria

To qualify for the Sharing Plan Fee Credit Offer, car owners must ensure their car meets certain eligibility criteria during a given calendar month of the Promotion Period. If your car meets the eligibility criteria for a full calendar month* during the Promotion Period (defined as June, July and August 2023), we’ll credit your account with an applicable credit. 

The credit amount available to you is based on a car’s specific sharing plan, as outlined below. The Sharing Plan Fee Credit Offer is only available to cars on these sharing plans (“Eligible Cars").

Applicable credits for eligible car sharing plans:

To qualify for an applicable credit, your car must have, during a given calendar month of the Promotion Period:

1. Been fully available for at least 80% of weekdays and 80% of weekend days

‘Fully available’ means a day without any blockouts. You can check your midweek and weekend full-day availability in the Stats section of the app or website. 

2. Been priced no higher than 20% above recommended rates

You can view the rates page of your car listing to see what we recommend, and how you’re currently priced.

3. Maintained an owner cancellation rate below 10%

This includes bookings that you cancel, or ask borrowers to cancel (unless directly resulting from an on-trip incident which makes your car unusable).

4. Earned you less than $250

That’s your share of your car’s time and distance income from bookings ending in the month.

Car owners must also ensure their vehicle remains registered, roadworthy and well maintained, and compliant with Uber Carshare’s car eligibility criteria. Car owners must also comply with their obligations under the Owner Agreement of the Member Agreement, act in good faith and not do anything that is intended to, or likely to have the effect of, reducing their vehicle’s bookings (for example, but not limited to, asking borrowers to cancel a booking or intentionally making it difficult for borrowers to access or enjoy the use of the car).

If your car is made unavailable or has a cancellation event directly resulting from an incident occurring during an Uber Carshare trip that renders the car unusable, Uber Carshare may, in its reasonable discretion, honour the incentive. 

Qualification will be assessed on the last business day of each calendar month during the Promotion Period. This assessment will consider the period between the first day of each calendar month and the business day prior to the final business day of the calendar month (“Assessment Period”), as outlined below.

Sharing Plan Fee Credit Offer Assessment Periods:

All successful claimants will receive applicable credit on their Uber Carshare member account. The credit will be applied on the last business day of the calendar month of the Promotion Period in which the vehicle has qualified. 

The Promoter reserves the right, in its sole discretion, to disqualify any individual who the Promoter has reason to believe has breached any of these Terms and Conditions, tampered with the claim process or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the promotion. Errors and omissions may be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter's legal rights to recover damages or other compensation from such an offender are reserved.

Maximum of one claim permitted per Eligible Car, per calendar month of the Promotion Period.

The Promoter’s decision is final and no correspondence will be entered into.

Rewards, or any unused portion of a reward, are not transferable or exchangeable and cannot be taken as cash, unless otherwise specified. 

If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical difficulties, unauthorised intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to disqualify any claimant; or (b) to modify, suspend, terminate or cancel the promotion, as appropriate.

The use of any automated software or any other mechanical or electronic means that allows a claimant to automatically claim repeatedly is prohibited and will render all claims submitted by that claimant invalid.

Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the States and Territories of Australia (“Non-Excludable Guarantees”). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion.

Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any tax liability incurred by a claimant; or (e) use of a reward.

The Promoter collects personal information ("PI") in order to conduct the promotion and may, for this purpose, disclose such PI to third parties, including but not limited to agents, contractors, service providers, UBER Australia Limited and, as required, to Australian regulatory authorities. Entry is conditional on providing this PI. The Promoter will also use and handle PI as set out in its Privacy Policy, which can be viewed here. In addition to any use that may be outlined in the Promoter’s Privacy Policy, the Promoter may, for an indefinite period, unless otherwise advised, use the PI for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the claimant. The Privacy Policy also contains information about how claimants may opt out, access, update or correct their PI, how claimants may complain about a breach of the Australian Privacy Principles or any other applicable law and how those complaints will be dealt with. All entries become the property of the Promoter. 

The Promoter is Carshare Support Pty Ltd of Level 30, 580 George St, Sydney, NSW 2000 ABN 11 609 590 463. Contact us.