Short answer:

We'll charge your credit or debit card in two parts. You pay the hire costs (time, booking fee and damage cover) when you book your trip. Your driving costs (distance and tolls) are updated regularly and may be charged to your payment method during or after your trip.

Which payment methods can I use?

Before you can book a trip, you'll need to enter the details of a valid Visa or Mastercard. We don't accept Amex or cash payments.

How are Uber Carshare trips charged?

When you book a trip, the cost is broken down into hire costs which you pay upfront and driving costs (which you pay later).

Borrowing costs

When you review the cost and confirm your booking, your card will be charged the 'Due now' amount. This covers:

  • time charge
  • booking fee
  • Basic Cover
  • Premium Cover upgrade (if selected)
  • deposit (for your first trip only)

Driving costs

Your driving costs are:

  • the per-kilometre distance fee
  • toll charges (if you drive on any toll roads)

Distance fee

For most trips, the distance will be charged the night after you have finished your trip, but on occasion it may take up to a week for the billing to be finalised. If you have driving credit, an available balance in your account, or a deposit (if it's your first trip), we will take the payment from there first, and only charge the balance to your card.

If you are driving over 550km, we may ask you to pay for the distance before your trip ends. You'll receive a notification if this applies. Read more about progressive payments for long trips.

 Pro tip

You can view your current estimated distance from 24 hours after your trip has started, by going to Trips and checking the Trip cost summary for your current booking. If you have push notifications turned on, you’ll also receive regular updates. Note that the distance is not updated in real time - a note underneath the Driving costs heading will tell you when it last updated.

Fuel is included in the distance charge, and if there are any outstanding refunds pending the distance will not be billed until they have been processed. See submitting a receipt for reimbursement.

Tolls

Tolls are billed as they're charged to us or the car's owner, which is generally within 48 hours. For Key Handover trips, and in cases where a toll provider sends toll information to us later, billing can occur up to a month after. This means you may be charged for tolls in the month following your trip. 

If you cancel your trip 

If you cancel before your trip starts, then any cancellation fees will be deducted from the pre-payment.

If your trip ends up being shorter or longer than what you booked 

If you return the car early, you may still be charged for 'unused time': see 'Cancellation policy and cancelled time or unused time charges'.

If you extend your trip, you will be charged an extension fee as well as the cost of the extra time.

Viewing your trip cost breakdown

To view a breakdown of your trip charge, go to the Trips tab of the website or app and select the relevant trip.

What if I’ve paid more than the trip cost?

You may end up paying more upfront than the final trip cost, due to the deposit on your first booking, any fuel refunds, driving credit, or trip cancellations. Once the trip cost is finalised, these extra funds will be marked as 'available' in your account.

If you make another booking, these available funds will be used for the upfront payment first, and only any remaining balance charged to your card. If any other charges come through to your account soon after the funds become available, they will also be covered. For example, membership plan fees (if applicable) or any delayed toll charges.

Otherwise, the remaining funds will be automatically refunded to you within a few days. You can speed this up by making a withdrawal via the website or the app.

Never pay for trips outside the app or website

Owners should never ask you to make a payment directly to their account. If an owner asks you to make any payment directly to them, don’t respond – email us to report it.

Was this article helpful?
211 out of 551 found this helpful

Comments

0 comments

Article is closed for comments.