Finding an Instant Keys car
If you need to leave home more than 15 minutes before the trip starts, go to your trip to view the car's ideal address. This may not be exactly where the car is, but it will get you close.
15 minutes before your trip starts, you should see a Start pickup button. Follow the pickup steps in order – sometimes you may need to locate the lockbox on the owner's property, before locating the car.
Look closely at the pin on the map to get the car’s accurate location. The street address you see is the one that Google Maps believes is closest to the car. The car may be in a side street or laneway on the other side of the block.
Note: The car may not be exactly where you saw it on our search page when you first booked your trip. Each car has an ideal parking location, which is a 500-metre radius around its home address. Borrowers can return the car to anywhere within its ideal park. That's why it's important to check your trip instructions to get the car's current location.
If you have trouble finding a car: contact us in the app and we'll help you out.
Finding a Key Handover car
You'll find the owner's contact details in the app. Contact them to arrange to meet up, collect the keys and pick up the car.
Can I get the car delivered to me?
No, you'll need to follow the instructions above to find the car and pick it up. If the car is a little way away from you, you might consider getting public transport or riding your bike to the car.