How tolls are charged to the right person

Short answer:

All cars on the platform can be driven on any toll road in Australia. Our booking system works out who had the car at the time the toll was incurred and passes the toll charge to the right person.

How borrowers pay for their tolls

If you drive on any toll roads during your trip, our system will automatically work out that you had the car at the time and charge the toll to you. We add an admin fee of $0.86 onto the toll, to cover our costs in processing the charges.

We bill tolls as they're charged to us or the car's owner, which is generally within 48 hours. For Key Handover trips, and in cases where a toll provider sends toll information to us later, billing will occur up to a month after. This means you may be charged for tolls in the month following your trip.


  • You do not need to call the toll company to pay for tolls - it's all done through your member account
  • You should not buy a toll pass for your trip - you will just be paying twice

How owners pay for tolls when driving their own car

Instant Keys - We send you a toll tag to install in your car when you first start renting your car out. If you incur any tolls while driving your own car, these will be added to your member account, and offset against your earnings. If you already have your own toll tag, replace it with our toll tag and cancel your account. If you have a pre-paid or auto top-up toll account, check if you have any remaining credit and ask your toll provider for a refund. 

Key Handover - We don't provide a toll tag, so you need to have your own toll account. You will pay for your own tolls as usual, and send us your toll statement to be reimbursed for any tolls incurred by borrowers.

What to do if you think that a toll was wrongly charged to you

If you believe a toll has been allocated to you by mistake, please email us, and we'll investigate further.

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  • As an owner, are you charging me the exact same amount for tolls as I would be charged using my own tag? Or are there additional costs? And would you provide a complete itemised breakdown of tolls incurred?

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  • Hi Jeppe, we don't charge any extra fees on top of the toll charge for Owners. You can see a breakdown of all your toll charges on your monthly invoice.

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