Short answer:

If you have any issues with the devices in your Instant Keys kit, contact us so we can troubleshoot the issue with you. If necessary, we'll mail you a replacement device. Setting up your replacement device should only take 5-10 minutes.

Take photos of each device code 

Take photos of the codes on the devices first, or note them down.

Attach toll tag

  1. Take a photo of the code first
  2. Stick the holder to the windscreen near the rearview mirror
  3. Slide the toll tag into the holder

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If you already have your own toll tag in the car, please remove it and replace it with the one supplied. Don’t leave it in the glovebox as it's possible both toll tags could be charged.

Plug in the GPS device

The GPS device helps us record the distance borrowers drive and to locate your car. It’s a small black box with a port on one end, which you’ll plug in.

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Before you plug it in

  • Make sure your car is turned off
  • Find your car's diagnostic port

You’ll usually find the diagnostic port below the dashboard, between the steering wheel and pedals. To find the location for your make and model, try searching online, for example, Google 'Toyota Corolla diagnostic port'.

Plug it in now

Now you can plug it in and check if it fits securely.

If it doesn’t fit securely

If it sticks out or doesn’t fit securely in the port, you can use the extension cable.

You could also unclip the port from its plastic bracket – just push the port backwards and it should pop out.

Our how-to video shows how to plug a GPS tracker into a diagnostic port. In the video they use a splitter cable – you can just plug the tracker directly into the port, or use the extension cable in your kit.

 

Checking the GPS is working

  1. Now you can turn on your car
  2. Look at the lights on the GPS tracker, they should start flashing.
    If not, make sure the GPS is sitting securely in the port.
  3. Open the app
  4. Go to Cars
  5. Select Get location

It should show your car's current location on a map.

It may take up to 30 minutes for the device to verify the location after you’ve plugged it in, so try again later if it doesn't work right now.

Secure your GPS

Once you’ve verified it works, make sure the GPS is secure in the port.

You can use something like cable ties, rubber bands, tape or hair ties if necessary to hold it in tight.

Then hide the device behind a panel so it's not visible or in the way.

Take a photo of the device in place

  1. Take a photo of the device in its location
  2. Then send it to us

This helps us know its location in case there are issues with it later.

Put the lockbox in place

First, take a photo of the lockbox barcode or write down the serial number.

If you're hanging the lockbox on the vehicle

  1. Wind the front passenger window down halfway and hook the window bracket over the edge
  2. Roll the window back up so the lockbox is held in place by the closed window

If you're leaving the lockbox on your property

  1. Log in to the app
  2. Go to Cars
  3. Then select Listing
  4. Now select Instructions
  5. Under the Lockbox instructions, select On your property and enter instructions to help Borrowers find your lockbox
  6. Select Generate shackle code
  7. Follow the instructions to put the lockbox in place
Put the key in the lockbox

Remove any key rings or fobs from your spare key. If you need to put a garage fob and the key in the lockbox, use rubber bands to tie them together.

  1. Go back to Cars in the app
  2. Enter the lockbox code to open the lockbox
  3. Put the key in the lockbox
  4. Close the lockbox
  5. Check the lockbox is shut

If you can’t close it, check if there’s something blocking it

Your lockbox may contain a grey key insert. If your key is too big to fit inside the insert, just remove the insert by pulling it out and put the key in the lockbox without the insert.

If the lockbox doesn’t respond

If your lockbox looks like this:
A rectangular lockbox

It's likely in sleep mode and needs to be woken up.

  1. Insert a credit card-sized card into the slot at the bottom of the lockbox
  2. You should hear the lockbox beep
  3. Now enter the code
If your lockbox looks like this:
A round lockbox
  1. Hold the Return icon
  2. The keypad should light up and beep
  3. Now enter the code

If you’re having trouble, call us. We’re available to help 24/7.

Replace the lockbox cover

To replace the lockbox cover, you’ll need to remove the shackle (black metal loop) from the top of the lockbox.

  1. In the app, go to Listing
  2. Scroll down to the Trip instructions section and select Lockbox
  3. Scroll down to Lockbox instructions and tap Generate shackle code
  4. Follow the instructions to remove the shackle
  5. Slip the old lockbox cover off the lockbox and put the new one on
  6. Reattach the shackle by pressing firmly on each side — make sure you hear two clicks

Need help?

If you need any help setting up your replacement device, contact us by phone or chat and we can help you out.

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