Managing your notification preferences

Short answer:

You can manage your preferences in the website, app or at the bottom of any marketing emails we send to you.

You can opt in or out of different notification categories, and choose to receive them by different channels. You can’t opt out of notifications about your account, trips, bookings, cars and support requests.

I’ve opted in to receive push notifications, but I’m not receiving any?

Go to your device settings and check if you’ve allowed the app to send push notifications. Here's how to manage push notification permissions on iOS and Android.

If you think you’re missing notifications from us, try these troubleshooting tips.

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Comments

4 comments
  • According to these account settings I was already unsubscribed from all notifications except essential account messages. Yet as soon as I did one search, I was suddenly being bombarded with emails and push notifications nagging me to hire a van. What is even more ridiculous is that these notifications were trying to get me to hire in a different state to where I searched and where I live. Harrassment is only going to make me LESS LIKELY to hire through Car Next Door, not more.

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  • Hi Samantha, very sorry to hear this! I've escalated for our settings to be checked, because this is absolutely not our intention.

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  • I have unsubscribed but I still receive emails. Worse, there is no "unsubscribe" option on the marketing email. which is only likely to cause me to be even more likely not to use your service. Unsubscribe me!

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  • Hi Nicholas, sorry to hear you're receiving emails after you've unsubscribed. I've unsubscribed you now so you shouldn't receive any more promotional emails from us. Please get in touch if you do. Please note that you can't unsubscribe from certain emails, like updates to our terms of use, as we are legally required to send these to you.

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