What to do if an owner asks you to cancel a trip

We operate on a system of instant bookings, so your trip is instantly confirmed when you make it — you don't need to wait for the owner to confirm.   

However, in some cases, an owner may need to cancel a borrower's trip. If an owner asks you to cancel your trip in their car, you'll receive a full refund and some driving credit to help compensate you for the inconvenience.

In the app or website:

  1. Go to your trip
  2. Select Cancel trip
  3. Choose Owner asked me to cancel as the reason for cancelling
  4. Press the Cancel trip button
  5. Your refund will be sent to your Uber Carshare account and driving credit added to your account

If you need help cancelling your trip or finding another car, contact us.

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