Receiving invoices after you've cancelled your account

You may have received an invoice because:

1: You booked a car in the previous calendar month

We'll send you an invoice as a record of that trip, even if you don't owe any money. If you didn't drive, you may have been charged a cancellation fee.

2: There was some other activity on your account in the previous calendar month

The charges for your tolls for a previous trip may have come through, or you may have had a fine or other fee. There may have been a refund or credit to your account.

You can check your transaction record by logging in to your account.

If the balance is $0.00, then you don't need to pay anything.

3: You have a credit in your account or an overdue amount

If your account balance is not $0.00 then you will receive an invoice each month, even if there haven't been any transactions during the month.

• If you have a credit, and are not planning any future trips, you can withdraw the funds back to your card or we can refund the money to your bank account - please email members@ubercarshare.com to request this.
• If you owe money, you will continue to receive an invoice each month until the account is settled. If you would like to discuss the charges or a payment plan, please email members@ubercarshare.com

Even if you have stopped renting out your car or cancelled your Uber Carshare membership, you may still receive an invoice from us for these reasons.