Short answer:

Owners can respond to reviews left by borrowers. You can do this from your car's booking page on the website or the calendar on the app.

If you think a review was unfair, you can write a response. It'll show directly below the review.

How to respond to a borrower's review

  1. Log in to the website or app
  2. From the website, go to Cars > Manage this car > Bookings
  3. From the app, go to Cars and Bookings
  4. Select the booking that has the review
  5. Under their review, write your response and click Reply

To promote trust and transparency, we won't delete or edit reviews unless they violate our Review Policy.


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