The Trusty Car badge is applied to cars that consistently provide an excellent, reliable experience to borrowers because they're well-maintained, get good reviews, and the owners don’t cancel bookings.
Trusty Car badge criteria
A car will get the ‘Trusty Car’ badge when:
- The car has an active Serviced Badge
- The car has received at least 10 bookings
- The car has received at least 90% positive reviews in the last 3 calendar months
- The owner has cancelled fewer than one out of every 50 bookings on this car
This means that if an owner cancels a booking even once during their car's first 50 bookings, that car will lose its Trusty Car badge. Cancellations due to borrowers’ fault won’t be counted.
The badge will be automatically added overnight after a car meets all the criteria. If a car with a Trusty Car badge fails any of the criteria, the badge will be automatically removed overnight.