You'll need to download our app before you take your first trip, so you can find the car, get the keys and drive.
Can I take a trip if I don't have the app?
You won't be able to take a trip if you don't have the app.
What should I do if I’ve already booked a trip and I can’t download the app?
If you can't get the app, unfortunately, you'll need to cancel your booking. Of course, you won't be charged any cancellation fees and you'll be refunded any amount you have already paid.
- Log in and go to Trips
- Select Cancel this trip
- Choose Other as the reason
- Let us know you can't install the app
We will cancel the trip and refund any charges.
Why isn't the app available for older operating systems?
To use our app, you will need to be using a phone running Android 7.0 (Nougat) or greater, or iOS 11 or later.
This is because newer operating systems have features available which will allow us to continue improving the app, providing a better experience with fewer bugs. Unfortunately, this means we have had to make the decision to stop supporting those older systems, in favour of providing the best experience we can.