Why can't I see a particular car in the search results?

Most of the cars on our platform are available to everyone, but there are some exceptions that'll affect which cars display in your search results.

These have to do with your age, the car's insurance, and your driving experience.

Under 21

If you're under 21, you'll only be able to book a limited number of cars in the City of Sydney. Once you turn 21 you'll have access to our full fleet of cars, vans and utes across Australia. This age restriction is due to insurance requirements.

Compulsory Third Party (CTP) insurance

Owners can choose to reduce the cost of their CTP insurance by confirming that everyone who drives their vehicle is over a certain age.

In these cases we won't show their vehicle to any borrowers under the age limit. The limits vary from 21 and over, up to 28 and over.

Manual transmission

If you've indicated in your application that you aren't an experienced manual driver, we'll automatically filter out manual vehicles from your search results. You can clear this filter at anytime to search for manual cars. 

The vehicle is no longer available

If an owner removes their vehicle from the platform, either temporarily or permanently, it'll no longer appear in search results.

If you have booked a vehicle before but you can't see the 'Book this car again' button in your Trip details or under your Favourites list, this is usually the reason.

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    2014 Jeep Grand Cherokee
    Peregian Springs, Queensland
    This car has been listed as available near me , however there are 0 trips and from what I can see no availability at all? Is this my mistake ?

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  • Hi Colin, sometimes owners list their car on the website before they are ready to share, and simply block out the calendar until the right time comes. I note that the car you're referring to also doesn't have a description or a profile photo yet, so I'd say this is definitely the case!
    To avoid cars like this, simply enter the dates and times you need a car for, and they'll be excluded.

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