Troubleshooting push notifications

We’ll send you emails and push notifications for your account for your trips, cars, account. 

If you’re not receiving these notifications, there may be some settings you can adjust to make sure you don’t miss important communications from us.

Check your preferences and settings

Go to your Uber Carshare notification preferences in the app or website and check you’ve opted in to receive the notifications you want by email and push.

If you’re still not receiving push notifications:

1. Go to your device settings 
2. Select the Uber Carshare app 
3. Check notifications are turned on

If you log in to your account on more than one device, all the devices will need to have the same notification settings. If one device has push notifications enabled and another doesn’t, you may receive a confusing mix of message types.

Update your push notification alert types and styles

Depending on your phone’s model, you can adjust the style of push notifications you receive to help make sure you don’t miss a notification.

iOS

1. Go to Settings
2. Click Notifications and then find our app
3. Check that Allow notifications is turned on
4. Select Immediate Delivery
5. Select all three alert types - lock screen, notification centre and banners
6. Set your banner style to persistent
7. Turn on Sounds and Badges 

Android

1. Go to Settings
2. Click Sound & notification and then App notifications
3. Select our app
4. Check that Blocked is off
5. Turn on Priority or Treat as priority 

Update the Uber Carshare app

Make sure you have the latest version of the Uber Carshare app installed. You can check if there’s an update available by searching in the App Store or Google Play Store.

Using the app on multiple devices

If you log in to your account on more than one device, all the devices will need to have the same notification settings. If one device has push notifications enabled and another doesn’t, you may receive a confusing mix of message types.

Still having problems?

Get in touch with us so we can see what’s causing the issue. Let us know the model of the phone you have, what operating system your phone is using, and what version of the app you've installed, as well as any specific information about the notifications you’ve missed or received incorrectly.