Taking a trip
Instructions for finding the car, getting the keys, returning the car, what to do if you have an accident or another issue and payment information.
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Picking up the car and keys
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You'll need to download our app before your trip
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Finding the car at the start of your trip
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Checking for damage and uploading photos at the start and end of your trip
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The app crashes when I try to upload photos during a trip
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Lockbox troubleshooting
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Arranging the key handover for a Key Handover car
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What do I do if my car is low on fuel?
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You'll need to download our app before your trip
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Accidents, breakdowns and troubleshooting
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Extending your trip
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Returning the car and ending your trip
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Payment