Kris A

Total activity 80
Last activity 19 November 2021 04:15
Member since 28 June 2017 05:17

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Kris A created an article, 11 November 2021 22:29
Our Owner Guarantee
1. Damage and repairs
2. Damage and loss cover
Short answer: Our Owner Guarantee is designed to protect owners in the rare instance of damage or loss to their car during a booking. Put simply: if a borrower damages your car during a booking an...
- Edited 26 October 2022 09:50
- 1 follower
- 0 comments
- 7 votes
Kris A commented, 20 December 2020 22:32
Hi Aram, we tried providing fuel cards for many years, but members frequently lost them or forgot to put them back in the car, or got the PIN wrong enough times that the card was blocked. It also t...
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- -1 votes
Kris A commented, 20 December 2020 21:50
Hi Natalie, it should take you to a screen where you can select the trip that the fine occurred in, or if you're not sure which trip it was, select "Get help with this car" instead, and you'll be g...
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Kris A commented, 11 December 2020 01:24
Hi Aditya, apologies for the confusion. The version on our website here is correct; I'll follow up with our Member Experience team to make sure they have the right info. Additionally, if you do nee...
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Kris A commented, 06 December 2020 20:55
Hi Gregory, most trips are billed overnight, but if not it will be within a few days. If you have a pending fuel refund then we won't bill you for the trip until we've done the credit for the fuel.
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Kris A commented, 29 November 2020 22:47
Hi Emma, you can only link to a video - you would need to upload it to youtube or another video-hosting site and then insert the link to your profile.
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Kris A commented, 22 November 2020 23:24
Hi Samantha, very sorry to hear this! I've escalated for our settings to be checked, because this is absolutely not our intention.
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Kris A commented, 22 November 2020 22:38
Hi Jye, thanks for pointing out that this isn't working! We're looking into it and hope to have the messages going out again shortly.
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Kris A commented, 22 November 2020 22:16
Hi Kylin, you can do it through the app or the website. Just go to the Trips page and select the trip you want to cancel, and there will be a Cancel button.
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Kris A created an article, 11 November 2020 04:01
Magic Blockouts ✨
1. Managing your car
2. Scheduling availability
If you need your car for a quick last-minute trip, there’s no need to block it out. Just go ahead and drive – we’ll add a Magic Blockout when you leave and remove it when you get home. Here’s how M...
- Edited 22 August 2023 09:50
- 1 follower
- 0 comments
- 53 votes