Kristin A
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Activity overview
Latest activity by Kristin A-
Kristin A created an article, What’s the difference between the Owner Guarantee and Mobility Mutual cover?
Short answer: The Owner Guarantee and Mobility Mutual cover (Trip Cover and Owner Cover) are separate programmes that help cover members in the event of damage or loss to a car shared through our ...
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- -3 votes
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Kristin A created an article, Our Owner Guarantee
Short answer: Our Owner Guarantee is designed to protect owners in the rare instance of damage or loss to their car during a booking. Put simply: if a borrower damages your car during a booking an...
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- 7 votes
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Kristin A commented, Hi Aram, we tried providing fuel cards for many years, but members frequently lost them or forgot to put them back in the car, or got the PIN wrong enough times that the card was blocked. It also t...
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Kristin A commented, Hi Natalie, it should take you to a screen where you can select the trip that the fine occurred in, or if you're not sure which trip it was, select "Get help with this car" instead, and you'll be g...
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Kristin A commented, Hi Aditya, apologies for the confusion. The version on our website here is correct; I'll follow up with our Member Experience team to make sure they have the right info. Additionally, if you do nee...
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Kristin A commented, Hi Gregory, most trips are billed overnight, but if not it will be within a few days. If you have a pending fuel refund then we won't bill you for the trip until we've done the credit for the fuel.
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Kristin A commented, Hi Emma, you can only link to a video - you would need to upload it to youtube or another video-hosting site and then insert the link to your profile.
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Kristin A commented, Hi Colin, sometimes owners list their car on the website before they are ready to share, and simply block out the calendar until the right time comes. I note that the car you're referring to also d...
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Kristin A commented, Hi Samantha, very sorry to hear this! I've escalated for our settings to be checked, because this is absolutely not our intention.
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Kristin A commented, Hi Jye, thanks for pointing out that this isn't working! We're looking into it and hope to have the messages going out again shortly.
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