Inconvenience and administrative fees | US

To make sure that all users have a good experience, we rely on borrowers and car owners to do the right thing for their fellow community members.

In the event that a borrower or owner does not follow the Terms or Service or otherwise causes an inconvenience for fellow users, we will charge fees and penalties in order to:

  • compensate other users who have been put out by the actions of other users
  • help to cover our administrative costs associated with “the fix”

These fees/penalties are subject to change in Uber’s sole discretion, and are in addition to any other fines you may receive related to any incident that may occur while you are borrowing a car (e.g. fines associated with parking tickets).

Traffic and parking

If an owner receives a traffic or parking fine that needs to be transferred to you, or if the owner has to move the car because you parked it incorrectly, you will be charged a fee in addition to the cost of any fines you receive.

Transferring a traffic or parking fine $30

This fee is charged to help compensate the owner and us for time spent in attempting to  transfer traffic into the name of the responsible borrower. This fee is not charged if the borrower pays the fine before the owner is notified. 

Please note that the borrower is also responsible for parking fines that are incurred when they leave the car in a place where it gets a parking fine after their trip ends.

$20 of this fee is passed on to the car's owner and $10 goes to Uber Carshare.

Parked illegally or incorrectly $50
This fee is charged when a borrower parks the car illegally (such as in parking space where it may only be left for a limited amount of time, facing the wrong direction, or obscuring a driveway), or contrary to the car's parking instructions – even if no parking fine is incurred. $40 of this fee is passed on to the owner and $10 goes to Uber Carshare.
Tow or impound recovery variable

This amount is charged to cover the cost of car recovery when a car is towed or impounded as a result of the borrower parking the car illegally. This cost is in addition to any parking fees or fines charged by Uber Carshare or local authorities.

Costs associated with towing will be charged to borrowers within 7 days of the trip’s end. The amount charged will cover the cost of towing, impounding and storage costs up to the first 72 hours. After 72 hours, storage costs are the owner’s responsibility. 100% of this amount is passed on to the owner.

Cleanliness and fuel

This is a real person's car and is shared by many members of our community. Make sure you leave it clean and with at least 1/4 tank of gas, ready for the next person to use it. Never smoke in it.

Car left messy $50, plus cleaning costs if very dirty
This fee is charged if you leave a car messy or dirty. $40 of this fee is passed on to the owner and $10 goes to Uber Carshare. If the car is very dirty, the cleaning costs will also be charged in addition to the fee. Read the Cleanliness Policy for more information.
Smoked in car $250, plus cleaning cost
This fee is charged, in addition to the cost of cleaning, if a car is left with the smell of cigarette smoke after a trip. $240 of this fee is passed on to the car's owner and $10 goes to Uber Carshare. Read the Cleanliness Policy for more information.
Car driven on beach $60, plus cleaning and repairs cost

These fees are charged if you drive the vehicle on the beach to cover the reasonable cost to clean the car. It is in addition to the cost of repairing any damage that you may be responsible for. Driving on a beach is a breach of our terms and you may be excluded from damage cover and have your account deactivated if you drive a vehicle on a beach.

$50 of this fee, plus the additional costs are passed on to the car owner, and $10 goes to Uber Carshare.

Car left with low gas $30
This fee is charged for leaving a car with less than ¼ tank of gas. $20 of this is passed on to the owner and $10 goes to Uber Carshare. 
Electric vehicle not plugged in after trip $30
This fee is charged for leaving an electric vehicle unplugged after a trip, as this could result in a low charge situation for the next driver. $20 of this is passed on to the owner and $10 goes to Uber Carshare. 
Car fueled with wrong fuel – diesel or petrol $60, plus cost to fix
This fee is charged for filling a diesel car with gas, or vice-versa. $40 of this is passed on to the owner and $20 goes to Uber Carshare. Borrowers are also responsible for all costs with fixing the problem, which may include but are not limited to draining the tank, cleaning the tank and replacing the fuel will be billed separately. The cost to fix may vary depending on the make/model of the car.
Car fueled with wrong fuel – incorrect octane number $30 or $50
A $30 fee is charged for filling a car with a higher octane level than specified. This compensates the owners for the higher cost of high-octane gas. $20 of this fee is passed on to the car's owner and $10 goes to Uber Carshare.
A $50 fee is charged for filling the car with a lower octane level than specified. This compensates the owner for the cost of action to prevent damage to the vehicle from the low-octane fuel. $40 of this fee is passed on to the car's owner and $10 goes to Uber Carshare. 

Keys and accessories

The lockbox, keys and other accessories are what makes our Instant Keys kit run smoothly, so make sure you take care of them. Check that all the lights are off, the doors locked and windows are up before you leave the car at the end of your trip.

Instant Keys kit: lost, damaged, not returned up to $340
You'll need to pay for any devices that you lose, damage, or fail to return to us. The fees that you’ll be responsible for are listed below, and can be as much as $340.

GPS device: $100
Secondary GPS device: $70
Lockbox $170
Car left open $50
This fee is charged to the previous driver when the next driver reports that a car was left unlocked. $40 of this is passed on to the owner and $10 goes to Uber Carshare.
Lockbox left open or key left unsecured $100
This fee is charged to the previous driver when the next driver reports that a lockbox was left open or unlocked or the key was not securely returned. $90 of this is passed on to the owner and $10 goes to Uber Carshare.
Lost or damaged car keys $100, plus replacement cost
This fee is charged when a member loses or damages a car key, plus the cost to replace the actual key (the cost varies for each car). $90 of this is passed on to the owner and $10 goes to Uber Carshare.
The car keys are your responsibility from when you first take them out of the lockbox until you return them at the end of your trip. Take care of the keys — some car keys cost over $500 to replace.
Lights left on $50
This fee is charged to a member if a car's lights are left on at the end of their trip and the battery does not go dead (if it does, the 'dead battery' fee applies). $40 of this is passed on to the owner and $10 goes to Uber Carshare.
Dead battery $100
This fee is charged to a borrower if, as a result of their actions, a car's battery goes flat. $80 of this is passed on to the owner and $20 goes to Uber Carshare.
 

Damage

Accidents happen, and certain damage and loss are included when you borrow cars through our platform. If you're responsible for damage, the most you'll pay is your deductible (subject to exclusions).

 
Damage handling (in addition to repair costs) $100
If you damage a car, we have to spend time coordinating between all stakeholders to get the vehicle damage investigated and reviewed, as well as organizing quotes and/or repairs. This fee is to compensate for this time and is included in your excess. If the cost of repairs falls below your excess, you'll be charged the repair costs plus this fee.
Repair Validation Costs variable
As part of our commitment to ensuring damage repair costs are accurate and within industry guidelines, we will appoint qualified motor vehicle assessors to review damage quotes. The cost of this assessment will be included in the deductible charged to you.
Car not available due to repairs $25/day
This fee is charged if an owner’s car is taken offline due to damage and repairs. $25 a day for up to 28 days.
Frivolous Damage Claims $25
This fee is charged if you file a claim that’s invalid or illegitimate.
Material misrepresentation up to $2,000
If you submit false or misleading information for a claim or reimbursement, you could be charged between $200 to $2,000.
Vehicle misrepresentation and safety  up to $100
If an owner provides false or misleading information about their cars condition, they could be charged a fee if an issue is reported by the borrower. $30 for non-safety issues or non-critical safety issues, and $100 for critical safety issues. In each scenario, the borrower will receive $20 and the rest goes to Uber Carshare.

Punctuality

Our car-sharing community relies on all users doing the right thing by each other and returning the cars on time at the end of their trips. Make sure you return the car on time or extend your trip before your scheduled end time if you need a little longer.

Late return not affecting next trip $10
This fee is charged to a member if they return a car later than their trip end time. This fee is in addition to the normal booking charges, including the extra time that they used the car. Tip: Extend your trip rather than running over time.
Late trip extension $10
This fee is charged to a member if the trip end time has already passed at the time they extend their trip. Tip: Extend your trip before the scheduled end time.
Late return affecting next trip $100, plus 1 day booking
This fee is charged to a member if their late return of a car affects another member's booked trip on that car. $20 of this is passed on to the borrower affected and $80 goes to Uber Carshare.

Cancellations

Trip cancellations can cause inconvenience and potential loss of earnings for owners and borrowers. If you need to cancel or change a trip, remember that you may be charged a cancellation fee.

Borrower cancellation
Borrowers canceling or editing trips within 48 hours of their start time may be charged in line with our cancellation policy.
Owner cancellation  (including car or key unavailable) $30 or $50

A $30 fee is charged if there's more than 48 hours notice. $20 of this is passed on to the borrower affected and $10 goes to Uber Carshare. A $50 fee is charged if there's less than 48 hours notice. $40 of this is forwarded to the borrower affected and $10 goes to Uber Carshare. Read more.

Other issues

Fee for using a service not included in your plan, or after your plan has finished$10 fee + cost

This applies when a member takes advantage of a service that isn’t included in their Membership or Sharing plan, or continues to use our services after their vehicle has been delisted. For example, an owner who calls for Roadside Assistance using our account after their vehicle has been delisted would be charged $10, plus the cost of the callout ($120) and the cost of any parts provided on-site.

To confirm what's included in your car’s plan, see Sharing Plans.

Gas not paid for by borrower $60 + cost

This fee is charged to cover reasonable costs ensuring fuel is properly paid for e.g. the costs incurred by the owner attending the petrol station to pay for the fuel, or by us doing so on behalf of the owner.
$50 of this fee, plus the cost of the gas are passed on to the owner, and $10 goes to Uber Carshare.

We may charge a fee reflective of our costs of dealing with other issues not specifically listed above.

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