Uber Carshare Help Centre | Australia

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Eligibility criteria for members | Australia
When your account will be verified
Cancellation policy
How the $150 deposit is charged and returned
Car eligibility for Australia
Damage cover for renting out your car
Damage and loss cover for borrowing cars
Who pays for fuel
How to contact Uber Carshare

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How to join

Check the eligibility criteria for renting and sharing cars on our platform, and learn more about how to join.

Booking a car

Finding the perfect car for your trip, how a trip works, booking a car, cancelling or editing your booking and pricing information.

Taking a trip

Instructions for finding the car, getting the keys, returning the car, what to do if you have an accident or another issue, and payment information.

How to rent out your car

Find out if renting your car out is right for you, learn how it works and how much you can earn.

Managing your car

Information for current owners: managing your car's profile and calendar, maximising your income, invoices and payments, and dealing with damage, mess and other issues.

Damage and repairs

How damage and loss cover works and what happens in the case of damage and repairs.

Fuel, tolls and fines

How fuel works for owners and borrowers, how tolls get charged to the right person, and what to do with parking, speeding or traffic fines.

Your account

Updating your details, getting help with payments and security tips.

Our community

Inviting friends to join, our review system, rules that keep our community running smoothly, and the new features we've released for our members.

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